Products purchased from Inner Fire Pyramids are not returnable.
Order cancellations are acceptable if notification of the intent to cancel occurs within the four-day period following date of purchase. Please notify us and we will initiate the order cancellation/refund process. There is no cancellation fee. Refunds for cancelled orders will be processed in accordance with the time frame specified in your card issuer's policies.
Our shipping policies are outlined below by subject:
- Two Weeks to Build Pyramids: Allow two weeks for shipment from date of purchase. We do not keep inventory and build every pyramid to order. If it is a birthday gift, please let us know and we will do our best to get it there in time.
- Shipping Containers: All non-assembly pyramids ship in PVC tubes. All assembly models ship in heavy-duty, cardboard shipping boxes. Capstone Plates, Capstones, etc., purchased separately ship First Class Mail.
- Shipping and Handling Charge: Partially covers box, bubble wrap, etc.
- Signature Confirmation: This has become necessary and has been implemented to protect both seller and buyer by showing proof of delivery. Those who, for some reason, can not be there to sign will be left a note by the postal service. You can then pick it up at your own convenience.
- Time Frame, After Shipment: Shipments within the U.S. ordinarily take 2-3 days from ship date, while overseas packages can take two weeks (or more). Please note that "2-3 days" refers to a package's time in transit after it has shipped.
- Customs Charges (Outside US): Customers outside the US are responsible for all customs-related fees. Please do the necessary research (in regard to the customs fees in your country) so as to avoid an unpleasant surprise.
Those who contact Inner Fire Pyramids via this website do so at their own discretion, providing requested personal details at their own risk. Personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form-to-email submission process, however users who use such form-to-email processes do so at their own risk. Information submitted to Inner Fire Pyramids, through subscribing for coupons or using our contact form, is used only to provide further information about products, manage fulfillment concerns, address questions or queries submitted, and to communicate future sale events. Details are not passed on to any third parties.
Regarding rebates involving the submission of photographs, we will initiate a refund to your credit card (or other method of payment) upon approval of your submitted images. The credit will be processed in accordance with the time frame specified in your card issuer's policies.